IT SUPPORT

Key Responsibilities:

1. IT Support & System Operations

• Install, configure, and maintain computers, software, printers, and network devices for staff.
• Provide daily technical support to users (in person or through the ticketing system).
• Monitor and maintain the internal network, routers, VPN, WiFi, and related infrastructure.
• Manage IT assets: devices, access accounts, software licenses, issuance & retrieval.
• Guide employees in using internal tools: email, cloud storage, task management software, etc.

2. Infrastructure & Information System Management

• Oversee company servers (on-premise or cloud), data security, backup, and recovery processes.
• Develop, implement, and monitor security policies, access control, and data protection.
• Proactively monitor system performance and handle major incidents or security vulnerabilities.
• Propose and plan hardware, software, and infrastructure upgrades based on business needs.

3. Technology Advisory & Cross-functional Collaboration

• Recommend technology solutions to optimize workflows, reduce operational costs, and improve team efficiency.
• Collaborate with departments (HR, Operations, Creative, Development, etc.) to implement appropriate tools or systems (CRM, ERP, task management systems…).
• Work with vendors to evaluate, select, and manage IT service contracts (email, hosting, cloud, etc.).

4. Administration & Reporting

• Build and manage the IT budget.
• Prepare periodic reports on system health, risks, and improvement suggestions.
• If applicable, train and assign tasks to junior IT staff.

Job Requirements:

• Bachelor’s degree in Information Technology, Information Systems, Computer Networking, or related fields.
• At least 3 years of experience in IT Support, System Administration, or IT Management roles.
• Strong understanding of operating systems (Windows / macOS), internal networks, and office IT equipment.
• Solid knowledge of system security, firewalls, and cloud services.
• Proficient in account management tools, permission settings, data backup, and system monitoring.
• Strong organization and time management skills; ability to handle multiple tasks.
• Good communication skills; able to explain technical topics in simple, clear language.